Live ChatOur Reports
Our Strategic Plan 2022-27
In our 137th year (2022), this strategy is well timed, not least as moving on from the Pandemic and dealing with the cost-of-living crisis will bring greater hardship but also fresh opportunity. We have an exceptional range of complementary services, designed to meet specific beneficiary needs and delivered by skilled teams of employees and volunteers. We will build on the previous strategy and our many decades of experience to become a yet more responsive, efficient, and effective charity.
Watch the introduction to our strategy from SSAFA’s National Chair
Our Annual Report and Accounts
SSAFA supported more than 53,000 people during 2023 through our range of services. If you're interested in the financial figures, take a look at the review of our recent work.
Annual Report and Accounts for 2023
Annual Report and Accounts for 2022
Annual Report and Accounts for 2021
Annual Report and Accounts for 2020
Annual Report and Accounts for 2019
Annual Report and Accounts for 2018
Annual Report and Accounts for 2017
Annual Report and Accounts for 2016
Our Annual Review/Impact Report
See why our work in the Forces community is so important, and meet some of the people that we've helped, with our most recent Annual Review (previously called our Impact Report).
Our Research Reports
Stepping Stone Home - A service evaluation
Stepping Stone Home – the female-only home for servicewomen, the spouses of serving or former UK military personnel, and their children – run by SSAFA, has operated since 1997. The home provides a refuge for women and children affected by damaged relationships. Anglia Ruskin University has provided a review and evaluation of the service for SSAFA.
Stepping Stone Home Report - Executive Summary
Stepping Stone Home Report - Service Evaluation
Stepping Stone Home Report - Barriers to seeking help
Glasgow’s Helping Heroes: a vital service enabling our Armed Forces community to thrive
Researchers from the University of Stirling and Glasgow Caledonian University conducted a two-year evaluation study and 'Social Return on Investment' analysis of Glasgow’s Helping Heroes. This independent report was commissioned by SSAFA, the Armed Forces charity and funded by the Forces in Mind Trust and the Lottery Community Fund. The research found the service, run in partnership with Glasgow City Council, is vital and life changing one for the Armed Forces community in the city. Whilst the SROI value of the service was calculated to be £6.63 for every £1 invested in delivery.
GHH: a vital service Research Report
GHH: a vital service Report SROI Methodology Appendix
GHH: a vital service Report Summary
A Qualitative Investigation of the Experience of Loneliness and Social Isolation in SSAFA Beneficiaries, Volunteers, and Employees during COVID-19.
Researchers from the University of Bath conducted qualitative research commissioned by SSAFA, the Armed Forces charity. The research found that beneficiaries’ interactions with SSAFA volunteers and employees during the COVID-19 pandemic were very positive with services received being highly valued and meeting beneficiaries’ needs.
SSAFA COVID-19 Research Report
The Nation’s Duty: challenging society’s disservice to a new generation of veterans
Our 2018 research report, The Nation’s Duty: challenging society’s disservice to a new generation of veterans is based on an extensive survey of more than 1,000 veterans helped by the SSAFA, the Armed Forces charity and other members of the veteran community, as well as members of the public.
The Nation's Duty Research Report
The New Frontline: Voices of Veterans in need
Our research report in 2016 was titled The New Frontline: Voices of Veterans in need, and was based on a survey of over 1,000 veterans and their co-dependants.
The New Frontline Research Report
SSAFA in Scotland
Impact Report on SSAFA in Scotland for 2018
Impact Report on SSAFA in Scotland for 2017
Impact Report on SSAFA in Scotland for 2016
Impact Report on SSAFA in Scotland for 2015
Personal Support & Social Work Service RAF Impact Report
A look at the activities and achievements of our social care services for RAF families.
Transitional Mentoring Impact Report
A report on the work and impact of SSAFA's Transitional Mentoring team, who help look after service men and women who are leaving the Forces, and beginning their new lives as civilians.
Transitional Mentoring Impact Report 2020
Gender Pay Gap Report
Regulations require that SSAFA, the Armed Forces charity, publish an annual Gender Pay Gap Report. We first published a Gender Pay Gap Report in 2017, and have done so annually since. Older copies can be requested.
Safeguarding Procedures
The purpose of this document and associated direction is to set out how SSAFA requires every employee, trustee and volunteer to act to protect children and adults from harm.
Our publications archive
Want to know more about us? Get the latest news on our work with the Forces family. We have the SSAFA News for all of our supporters, and Despatches, a print magazine for our volunteer network (though anyone is welcome to download a copy).
Despatches